Your order
CamGuard order number, eBay order number, invoice, receipt, or another purchase record.
Warranty Care Desk
Helpful humans · structured claims
Let’s get your security back on duty.
A guided warranty claim that collects the useful details once, keeps your evidence private, and gives our Townsville support team a head start.
- No account needed
- Usually answered in 1 business day
- Your ACL rights stay intact
CARE FILE
CGAU · QLD
Clear details in.
Faster help out.
Before you begin · about 8–12 minutes
Put these four things within reach.
A few useful details help us assess your claim. If you can’t access the serial number, you can explain why in the form.
Device identity
Brand, model, T/product number and serial. For eufy, the app can usually reveal it.
The fault story
What should happen, what actually happens, when it happens, and what changed.
Useful evidence
A clear photo or PDF here. Videos can be emailed after you receive your claim ID.
Confirmed faults cost you nothing.
Pre-paid return label — postage covered both ways.
Assessed fairly, on the facts.
Your Australian Consumer Law rights sit above everything on this page.
A clear record helps us help you.
Your order and device details help us identify the purchase and work out the next step.
Keep this tab open while you complete the form. Your claim is sent only when you select Send claim.
Claim safely received
Your case is on the care desk.
Reference
Keep your claim reference and check your inbox and spam folder for a receipt. If the email does not arrive, contact us with this reference rather than submitting again. We usually reply within 1 business day; please allow up to 2 business days.
What happens now?
- 1Our team reviews the order, identity, fault and evidence.
- 2We send a focused follow-up or return authorisation if needed.
- 3Assessment determines the appropriate remedy and next steps.
Please don’t send the product until CamGuard authorises the return and provides instructions.