Let’s get your security back on duty.

A guided warranty claim that collects the useful details once, keeps your evidence private, and gives our Townsville support team a head start.

CARE FILE CGAU · QLD

Clear details in.
Faster help out.

Before you begin · about 8–12 minutes

Put these four things within reach.

Good claims are specific, not complicated. You can still continue if one item is inaccessible—we’ll ask why.

CamGuard order number, eBay order number, invoice, receipt, or another purchase record.

Brand, model, T/product number and serial. For eufy, the app can usually reveal it.

What should happen, what actually happens, when it happens, and what changed.

A clear photo or PDF here. Videos can be emailed after you receive your claim ID.

Confirmed faults cost you nothing.
Pre-paid return label — postage covered both ways.

Assessed fairly, on the facts.
Your Australian Consumer Law rights sit above everything on this page.

Genuine claims move faster here.
Serials are matched to our dispatch records, so real faults go straight through.