How can we help?

A good setup starts with your place.

Think about the area you want to see, where a device could go, and what power or equipment you already have. You don't need to know all the model names.

Prefer a person? Tell us what you want to cover and what you already own.

Check the exact devices first.

Keep the model and product numbers handy for your camera, HomeBase or accessory. Similar names can refer to different devices.

Can't identify a device? Tell us what you can find. A product link or a photo of its label can help when you contact us.

A few checks before you mount it.

Use the instructions for your exact model. This general checklist helps you get organised; it doesn't replace the product's setup or installation guide.

These checks stay on this page only. No signup needed.

Stuck at a step? Tell us the model, what you expected and what happened. Please leave passwords, access codes and private recordings out of your message.

Find the next step for your order.

Already dispatched? Open the tracking link in your dispatch email for the carrier's latest information. An order confirmation and a dispatch notification are different things.

Most in-stock orders dispatch within 1 business day, excluding weekends and public holidays. Peak periods can take longer, and a listing's preorder, backorder or special-order timeframe takes priority.

Need to change an address, check a delay or report missing items? Contact us with your order number. We'll check what is possible.

Let's work out what went wrong.

For a fault with an item bought from CamGuard's website or official eBay store, the Warranty Care Desk brings your order, device and issue together.

Can't find a serial number, supply a video or complete the guided form? Use the contact form below and tell us what you can. We can help with the next step.

Changed your mind? Read the returns policy and contact us before sending anything back. Eligibility and postage depend on the reason for the return.