Shipping policy
Last updated 12th July 2026
1. Where We Deliver
We currently ship to residential, business, PO Box and Parcel Locker addresses across Australia using Australia Post.
Australia Post is our primary carrier. For bulky orders or larger quantities (e.g. multi-camera kits or multi-kit orders), we may occasionally use a reputable courier service instead, to make sure your delivery arrives efficiently and safely — every parcel is tracked regardless of carrier, at no extra cost to you.
International shipping is not generally offered at checkout. If you're overseas and interested in a purchase, please contact us first and we'll let you know if we can help.
2. Shipping Rates & Methods
We keep shipping simple — and free for almost every order.
| Order value | Shipping |
|---|---|
| $99 and over | FREE Express Post — our standard promise, on us |
| Under $99 | $9.95 flat — tracked Standard (Parcel Post) |
| Under $99, in a hurry? | Upgrade to Express Post for $12.95 flat (replaces the $9.95 — you don't pay both) |
- Order value is calculated after discounts and vouchers, and before shipping charges (if any).
- All prices include GST.
- All parcels — Standard and Express — include Australia Post tracking as standard.
- Most of our cameras, doorbells and kits are over $99, so the large majority of orders continue to ship Express Post, free.
- Orders placed on our eBay store follow the postage options shown on the eBay listing.
3. Dispatch Timeframes
We know security can't always wait, so we aim to move quickly — every order, Standard or Express, gets the same fast handling.
- Most in-stock orders are dispatched within 1 business day of payment being received.
- This excludes:
- Weekends
- Queensland public holidays
- Local and national public holidays
- During peak periods (e.g. Black Friday, Christmas) dispatch may occasionally extend to 2-3 business days, but we'll always do our best to keep things moving.
- If an item is on pre-order, backorder, or special order, the product page will outline the expected dispatch timeframe. In these cases, the stated timeframe overrides the usual 1-business-day handling.
Ordered more than one item? We do our best to pack and send everything together. Occasionally items travel in separate parcels (different package sizes or shipping methods suit different products). If that happens, you'll receive a tracking notification for each parcel as it ships — and split deliveries never cost you anything extra.
4. Estimated Delivery Times (From Townsville, QLD)
Delivery time depends on Australia Post's network, the service your order ships with, and your location.
Express Post (free on orders $99+, or as a paid upgrade) — under Australia Post's current guidance, generally 1–3 business days:
- Queensland metro & major regional: ~1–2 business days — generally we see Metro Brisbane orders arrive within 24 hours.
- Most interstate metro areas: ~1–3 business days.
- Remote, WA & NT: allow extra time (3–5+ business days).
Standard (Parcel Post) (orders under $99) — generally 2–6 business days:
- Queensland metro & major regional: ~2–4 business days.
- Most interstate metro areas: ~3–6 business days.
- Remote, WA & NT: allow extra time (5–10 business days).
These are estimates only and not guaranteed delivery dates. Weather events, peak season volumes, flight availability and local delivery issues can cause delays. For the most accurate ETA, please refer to Australia Post's postcode-based delivery estimates.
5. Signature on Delivery & High-Value Orders
To help protect you (and us), we take extra care with higher-value shipments.
Orders with a total value over $750 (AUD)
- May require Signature on Delivery at our discretion.
- Where we apply this requirement ourselves, we typically cover the Signature on Delivery fee.
Optional Signature on Delivery for any order
- If you prefer a signature on any order (highly recommended for apartment buildings or high-crime areas), please leave a note at checkout or contact us before dispatch.
- A $2.95 fee will be added to cover the direct Australia Post cost for Signature on Delivery.
If Signature on Delivery is required and no one is available, Australia Post will usually leave a collection card and take your parcel to the nearest Post Office or collection point.
6. Authority to Leave (ATL) & Safe Drop
Australia Post may offer Authority to Leave / Safe Drop if their driver believes there is a safe place to leave the parcel.
If you authorise ATL:
- The parcel may be left unattended in a place the driver deems safe.
- Once Australia Post scans the parcel as "Delivered", risk of loss passes to you, subject to your rights under Australian Consumer Law.
If you do not want ATL, we recommend:
- Requesting Signature on Delivery (fees as above), or
- Using a Parcel Locker or Post Office collection where available.
CamGuard Australia is not responsible for any losses incurred if a customer requests ATL.
7. Tracking Your Order
Once your order has been packed and lodged, you'll receive an email with:
- Your Australia Post tracking number
- A link to the AusPost tracking page
You can use this to track your parcel's progress and expected delivery window in real time — every parcel we send is tracked, whether it ships Standard or Express.
If you believe a parcel is delayed, please first check the tracking information. If it appears stalled or there's no scan movement for several business days, contact us and we can lodge an enquiry with Australia Post.
8. Order Changes, Cancellations & Address Issues
Please double-check your delivery address at checkout.
Need to change or cancel an order? Contact us as soon as possible at support@camguardaustralia.com.au. We move fast — most orders are dispatched within 1 business day — so the window for changes is short, but if your order hasn't been dispatched yet we'll do our best to adjust or cancel it.
- Once a parcel has been lodged, we cannot change its delivery address or recall it. Depending on the service, you may be able to redirect it yourself via the Australia Post app (AusPost's redirect options and fees apply).
- Cancelling after dispatch is treated as a change-of-mind return under our Returns & Refund Policy — any return shipping costs are borne by the customer.
If you enter an incorrect or incomplete address and the parcel is:
- Returned to us — we can re-send it once it arrives back. Additional re-delivery charges may apply.
- Delivered to the wrong address or lost as a result — we'll assist where we can by lodging enquiries with Australia Post, but recovery is not always possible. Where a parcel is lost or unrecoverable because of an incorrect address provided by the customer, the loss is borne by the customer — CamGuard Australia is unable to replace the order or issue a refund in that situation.
Where we have clearly made an addressing error, we will, of course, fix it at our cost.
9. Lost, Damaged, Missing or Incorrect Items
Received a different product than you ordered? Contact us at support@camguardaustralia.com.au — we'll review it and fix any error at our cost, quickly.
If your parcel arrives damaged, incomplete, or appears lost in transit:
- Retain all packaging and take clear photos of:
- The outer box / satchel
- The product and any damage
- The shipping label
- Contact us as soon as possible with your order number and photos.
We will:
- Review the issue
- Lodge a query with Australia Post where required
- Work with you on an outcome, which may include repair, replacement or refund, consistent with:
- Our own warranty terms, and
- Your rights under the Australian Consumer Law.
10. PO Boxes, Parcel Lockers & Business Addresses
We're happy to ship to:
- PO Boxes
- Parcel Lockers
- Parcel Collect locations
- Residential and business addresses
If your building has specific delivery instructions (e.g., gated complex, reception hours), please add them in the order notes to help Australia Post deliver successfully.
11. Peak Periods & Public Holidays
During major sale periods and public holidays (e.g. Easter, Townsville Show public holiday, end-of-year holidays, Black Friday, Christmas):
- Dispatch may take an extra 1 to 3 business days.
- Australia Post networks can experience higher than usual demand, which may extend delivery beyond the usual estimates.
We recommend ordering early if you need your items by a specific date.
12. Changes to This Delivery Policy
We may update this Delivery Policy from time to time to reflect changes to:
- Australia Post services or pricing
- Our own internal processes
- Legal or regulatory requirements
The version published on www.camguardaustralia.com.au at the time of your order will apply to that order.