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About us! CGAU Team

Based in Townsville, North Queensland • Established 2025

At CamGuard Australia, every customer we speak to genuinely matters. Whether you're securing a family home, a rental, a rural property, or helping out a loved one, we see you as a partner in our shared mission: keeping Aussie households safe.

Why We Exist
Australia is experiencing one of its most challenging periods for property crime in over a decade. According to recent ABS reporting, break-ins, theft and unlawful entry have risen nationwide, with Queensland consistently among the hardest-hit states according to the Australian Bureau of Statistics (2025). For many families, the idea of “home security” has shifted from a luxury to a necessity...

But feeling safe shouldn’t depend on the size of your wallet.

Our Vision
We believe security is a fundamental right. So we've built CamGuard Australia around a simple promise: Make high-quality home security affordable and accessible to everyday Australians.

We do this by stripping out the unnecessary middle-men, sourcing premium security tech at fair prices, and passing those savings directly on to you. Yes, that often means importing products that traditional retailers mark up well beyond what’s reasonable. We’d rather keep costs low and transparency high.

How We Operate

Clear and honest pricing, no retail inflation games.
Genuine 12-month CamGuard Warranty, on everything we sell.
Customer-first service, fast shipping, responsive support, and replacements when things go wrong.
Real people behind the store (hello from Townsville 👋), not an overseas call centre.

If We Ever Drop the Ball
Late parcel? Damaged box? Something not working right?
Tell us immediately. We value your trust and we’ll do whatever’s fair and reasonable to make it right.
Because at the end of the day… security is everyone’s right.

References

Australian Bureau of Statistics (2025). Recorded Crime – Victims, Australia: latest release indicates increases in break-ins, motor vehicle theft and property damage across multiple states, including Queensland. Retrieved from: https://www.abs.gov.au/statistics/people/crime-and-justice/recorded-crime-victims/latest-release

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

What is the return policy?

We offer 30-day change-of-mind returns on all of our products — we just ask that items come back in the same condition you received them, and that you cover the return postage. Faulty or warranty items are different: we cover those, with a pre-paid return label and a replacement or refund in line with our warranty policy and Australian Consumer Law.

What about warranty?

Our items are covered by a 12-month warranty provided by CamGuard Australia - this means we handle warranties directly with customers instead of redirecting you to manufacturers :)
We know how important these devices are to your household - therefore we try to minimise your downtime in the rare occurrence you experience a product failure and use Australia Post Express to dispatch warranty replacement units. View our warranty policy for further details.

How long will it take for my order to be dispatched?

We aim to ship out orders same-day if placed before 2pm AEST. However, to set an expectation, please expect it to be dispatched within 1-business day of your order being placed (excluding pre-orders). Orders are sent from Townsville, Queensland.

How do I get in contact with CamGuard Australia?

Get in touch

If you need a hand with an order, want to request an item for us to stock, claim warranty etc., we want to hear from you!

Email us

support@camguardaustralia.com.au
Replies Monday to Friday within 24-hours (excludes weekends and public holidays)

Prefer to chat?

0476 991 146
We're a small team so please give us a text with enquiry details first, and then we will schedule a callback at a time that suits you 😊

How do I get a GST Tax Invoice for my purchase?

All orders are shipped with a Australian GST Tax Invoice in your package. If you require a copy, just email us at support@camguardaustralia.com.au with your order number, name, and address so we can verify you.

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About CamGuard Australia Shipping Policy Returns and Refunds Policy Warranty Policy

Trading as CamGuard Australia
ABN: 62 385 894 763
Proudly based in Townsville, Australia

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